Returns & Exchanges
Last Updated: January 15, 2026
Contact: support@novastream.best
Phone: +1 (413) 593-8983
We want you to be completely satisfied with your purchase from Novastream.best. Please review our policy below for details on returns and refunds.
1. Eligibility for Returns
You may request a return if:
The item is unused, in its original packaging, and in resalable condition.
Your request is submitted within 30 days of the delivery date.
The product is defective, damaged during shipping, or incorrect (e.g., wrong item shipped).
Non-Returnable Items:
Digital downloads, streaming access, or software licenses.
Custom-made or personalized items.
Items marked “Final Sale” or purchased at a clearance price.
2. Refund Process
Step 1: Contact us at support@novastream.best with your order number, reason for return, and photos (if applicable).
Step 2: We will provide a return address and instructions within 3 business days.
Step 3: Once we receive and inspect your return:
Approved refunds will be issued to your original payment method.
Refunds typically take 3–7 business days to appear in your account (depending on your bank).
3. Non-Refundable Situations
We cannot offer refunds for:
Items returned after 30 days of delivery.
Damage caused by misuse, accidents, or improper handling.
Final sale, clearance, or discounted items.
Original shipping fees (unless we shipped the wrong or damaged item).
Digital products (e.g., streaming passes, downloadable content).
4. Contact Us
For return requests or questions:
Email: support@novastream.best
Phone: +1 (413) 593-8983
Mail:
HAMILTON LANE INC
110 WASHINGTON STREET
CONSHOHOCKEN, PENNSYLVANIA 19428
Include your order number and a detailed reason for your request. Photos of damaged/defective items are required for validation.